Get your most frequently asked questions answered here.
What is Key Club?
The Key Club is your FREE pass to everything Spec’s! Sign up and get exclusive access to special events, limited release items, in-store savings, and so much more!
Can anyone join Key Club?
If you are at least 21 years old, you can join. If you’re not old enough to shop in store, you can’t join the club.
How do I join Key Club?
How do I look up my existing Key Club ID?
Use your key club number, phone number or email address to look up your existing Key Club ID. Once you have linked any of the three items to your online Spec’s account, you can update your profile with your current information. Please allow 24 hours for your updated phone number to be synced with the in-store system.
I registered for Key Club and do not see my information.
First, try our account lookup. You can use your phone number, email address or key club ID. If you are still unable to find your account, contact Key Club support below.
I used a different email for my Spec’s account and Key Club ID. How do I merge accounts?
Update your profile here. If you experience any issues, contact us in the form at the bottom of the page. You’ll need to include your first and last name, along with the email address(es) associated with your account(s). Please let us know what you would like your primary email address to be for your consolidated Key Club and Spec’s account. If we have any questions, we’ll reach out to you.
I accidentally signed up for more than one Key Club ID. How can I combine them without losing my points?
Contact us in the form below. You’ll need to include your first and last name along with at least one of the following associated with each account:
- Key club ID
- Phone number
- Email address
Let us know what you would like your primary phone number and email address to be for your consolidated Key Club ID.
What are points used for?
Points are used to determine your membership level. You earn different benefits at each level, such as invitations to exclusive events and birthday gifts. More benefits will be added soon!
Red Level Key Club Member
- Member-only In-Store Discounts
- Product Alerts
- Dashboard Access
Gold Level Key Club Member
- Red Level Benefits Plus
- Special In-store Events
- Early In-Store Access to New Product Releases
Platinum Level Key Club Member
- Gold Level Benefits Plus
- Birthday Gift
- Discounts on Classes and Events
- More coming soon!
Black Level Key Club Member
- Platinum Level Benefits Plus
- Invitation-only VIP Events
- Early Access to Online and In-store Limited Releases
- More coming soon!
How do I earn points?
Simply give the cashier your 11-digit Key Club number or phone number linked to your Key Club account. You can also use your scannable barcode from the Dashboard page. If you have a physical card, you may continue using it.
Online Sign into your account, add items to your cart and make a purchase. You can also use the phone number linked with your account during the checkout process. It’s that easy. If you haven’t registered an existing account you can do so here.
You can also earn bonus points for completing your profile, or by referring a friend to join.Please note that special or limited release products may not be eligible for points. Please email email@example.com for details.
Do I earn points when using a delivery service, such as Instacart, Drizly, etc?
Only purchases made directly at a Spec’s store or at specsonline.com are eligible to receive Key Club points.
How do I check my points?
How do I update my Key Club information?
You can make changes to your personal information or interest here.
How do I get a replacement Key Club card?
We no longer issue physical cards. We suggest registering your existing card number online. You can always use your linked phone number or Key Club number to continue to get points for your purchases in stores or online.
Why do you ask about my food and drink preferences?
Our goal, at Spec’s, is to provide you with quality products and events that you are interested in. Knowing what you like allows us to make sure you’re receiving only information you care about. This information is never distributed or sold.
Why can’t I update my birth date?
If you mistakenly entered the wrong birth date, please contact us in the form below with the correct date, your name, phone number and email associated with your account.
How do I use a referral code that was given to me from a friend?
While signing up, you’ll have the opportunity to enter a referral code. If you signed up via text, you still have the opportunity to enter the referral code when completing your profile online. You cannot use or apply a referral code after joining Key Club.